The Ford Business Centre
The Business Centre is at the heart of our service for fleet managers. It opened in 1994 and currently has a 98% satisfaction level among fleet customers, according to a 2007 Ford Fleet Satisfaction Survey.
The aim of the Business Teams based at the centre, is to deliver the ultimate service for fleet managers of both cars and commercial vehicles.
A service based on personal contact
As a Ford Fleet customer you’re assigned a Ford Fleet Business Manager, who works in the field, and an Account Support Manager based at the Business Centre. These two named individuals are your dedicated points of contact.
Your Ford Fleet Business Manager’s aim is to develop an understanding of your business through one-to-one contact. They will build a long-term relationship with you, so they can always provide you with the products and services you need.
You’re given their mobile phone number, so you can reach them whenever you need to. And if they can’t answer immediately, you are automatically diverted to your other personal contact, your Account Support Manager.
Your Ford Fleet Business Manager’s expertise
Your Business Manager is experienced and highly trained in their area of expertise. They can help you with:
Purchasing new cars or commercial vehicles
Advising on suitable options and specifications
Leasing arrangements
Financing your fleet
Maintenance and repair enquiries
Driver training and support
The largest team in the industry
Ford Fleet boasts one of the largest fleet field resources in the business, with a team of dedicated professionals.
That’s because we realise that when you’re managing a fleet, you need to speak to someone who understands your business. And that there are times when you need to reach that person instantly.
Your dedicated Business Manager has specialist expertise that reflects your individual business requirements, whether they be contract hire, corporate fleets, SMEs, rental or the municipal/public sector. Business Managers are supported not only by the Ford Business Centre but also by Ford experts, including designers and engineers. So they can answer any query you have, from product questions to cost of ownership comparisons.
Once again, the teams provide the highest levels of support and were highly commended at the 2007 European Customer Services Awards for Best Customer Experience.
To contact the Ford Business Centre, call 0845 723 23 23.