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How our service for fleet managers sets us apart
How our service for fleet managers sets us apart
It’s official that our fleet offering sets us apart – we won the Fleet News Fleet Manufacturer of the Year’ award 2009. 
  
There are two reasons why: our vehicles and our support for fleet managers.
 
Our vehicles themselves have won countless fleet awards. Our range is extensive enough to meet any business requirement, whether for cars or commercial vehicles, and comes with the very latest technologies. For details, read Reduce your carbon footprint. [PDF]
 
As a fleet manager, you’ll also get the benefit of our dedicated fleet team, combined with the UK’s largest Dealer network. You’ll find the support we offer is second-to-none, both when you’re purchasing your fleet and when you’re managing it.
 
Find out more about our sales support and aftersales support below.
Sales support
Aftersales support
Becoming a customer
Sales support. Helping you plan and buy your fleet. 
 
We know it’s hard work planning and purchasing a fleet – and that it’s likely to be just one part of your job too.
 
Our sales support service is designed to make this part of fleet management less taxing. We’ve been running our Business Centre since 1994, so we’re experienced at supporting fleet managers, and there are many aspects to our service that can really make a difference to you.
 
You’ll find some highlights below – or, if you like, you can get full details on how we can help you plan and purchase your fleet.
Ford Business Centre
You’ll be assigned your own Fleet Business Manager and Account Support Manager, based in the Ford Business Centre. They can help you with anything from product queries to cost of ownership comparisons. More on the Ford Business Centre.
 
 
Ford Dealer Network
Ford has the UK’s most extensive network of Dealers, many of which have specialist centres exclusively for the fleet market. More on our Dealer Network.
Whole Life Costs
A guide to the overall ownership and running costs of a fleet – and a Whole Life Cost Calculator to give you a good indication of the actual figures. More on Whole Life Costs.
 
Rapid Rebate System
Once your vehicles are delivered, we have one of the fastest payment systems in the industry to ensure you receive your rebates promptly. More on our Rebate System.
Aftersales support. Helping you manage your fleet.
 
No matter how small or large your fleet, and whether you run cars or commercial vehicles, we offer services to make managing it as simple and cost-efficient as possible.
 
Our support ranges from making parts easy and convenient to buy, to training your technicians if your company operates its own fleet workshop.
Ford Fleet Service Centre
Here you’ll find a dedicated team of Fleet Service Advisors to help you with all kinds of aftersales queries, from warranty questions to parts supply issues. More on the Fleet Service Centre.
 
Fleet National Pricing (FNP)
If you run 25 or more vehicles, FNP can help you budget by showing you the recommended maximum prices for individual servicing and repair jobs. More on Fleet National Pricing.
 
Ford Fleet Service Manager
An online solution that reduces your Service, Maintenance and Repair administration burden. More on Ford Fleet Service Manager.
 
Technical Support
If you run your own fleet workshop, we can help. We offer an ‘Electronic technical information and services’ website (Etis) and Fleet Technical Training at our training centres. More on Technical Support.
Ford Dealer Network
With over 700 Ford-franchised Dealerships across the UK, help will always be close at hand. More on our Dealer network.
 
Ford Fleet Parts Manager
If you manage a large fleet, our Parts Manager system makes buying parts simple and convenient, every time – and easy to keep track of. More on Ford Fleet Parts Manager.
 
Ford Fleet Telematics
Our new, improved Telematics system, with unique capabilities, could help make your business more efficient. More on Ford Fleet Telematics.
How to become a Ford Fleet customer
To find out more about becoming a Ford Fleet customer, about our products, or any other aspect of Ford Fleet, please contact the Ford Business Centre. One of our representatives will be on hand to assist you.
 
Telephone: 08457 23 23 23
 
 
Or write to us at:
Ford Business Centre
Wintersells Road
Byfleet
Surrey
KT14 7LF