Ford Fleet Service Manager runs on the 1link™ platform. It offers you a complete, robust solution to your SMR needs by providing

• Service booking
• Electronic authorisation
• Accurate electronic invoicing

Once registered on Ford Fleet Service Manager, all of the benefits of utilising the 1link™ system are available to you, along with the following added features

• Supports fleets and Ford dealers that have adopted Fleet National Pricing
• Fleet National Pricing / Fixed Content Jobs with automatic worksheet population (where applicable)
• Ability to capture the appropriate invoice data to generate tyre management reports which you may use to obtain any rebates you have negotiated with the tyre manufacturers
• Contract tyre prices for certain fleets

With over 600 Ford franchised repairers (including Rapid Fit Centres, Backbone Dealers etc.) currently using this system, there is simply no better way to manage your SMR requirements. Ford Fleet Service Manager may also be used as your on-line SMR solution for your non-Ford vehicles.

Through Ford Fleet Service Manager and the 1link™ system, you can book the service or repair on-line and this allows pre-booked services to be pre-authorised. When the vehicle arrives at the repairer, the registration number is entered into the system which confirms all the vehicle's details (owner, terms etc.). The repairer will then build the repair order in the system, which consults the business rules for the fleet concerned and transmits an on-line authorisation request.

Once the order is accepted, the repairer will then complete the work required. The order will then be converted into an electronic invoice to be sent to the fleet.

If any repair order should exceed the fleet's pre-specified business rules and tolerances, it will be referred to the fleet for on-line review. From here the fleet operator will either accept the repair order electronically or refer it back to the repairer for further discussion

For further information on Ford Fleet Service Manager, please contact the Ford Fleet Service Centre or contact your Ford Fleet Aftermarket Business Manager.